Director, UX Research
Remote
Full Time
Experienced
Ibis Public Sector is seeking a Director of UX Research to lead an agile research function that supports mission-critical digital products for our client. This is a unique opportunity to shape user experience in a high-impact environment, working closely with cross-functional teams to ensure our solutions are intuitive, effective, and human-centered.
The Director of UX Research will be responsible for developing research strategies that align with business goals and championing a culture of user-centered design across the organization.
What You’ll Do
Who You Are
Who We Are
Ibis Public Sector, formerly known as Isobar Public Sector, is a trusted digital navigator delivering customer-centric solutions to the US Government, Public Sector, and Educational Institutions. We utilize human-centered design, emerging technology, and data-driven transformation to formulate digital solutions to deliver on our client’s modernization goals and improve mission performance.
We put our people first, above all else. We lead authentically and believe investing in our people is the key to our success. In doing so, we enable purposeful collaboration with our people, stakeholders, and clients, successfully striving for dynamic growth and intentional progress.
Here are some of the benefits that accompany full-time employment at Ibis Public Sector:
The anticipated salary range for this position is $170,000.00-$190,000.00. Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.
The Director of UX Research will be responsible for developing research strategies that align with business goals and championing a culture of user-centered design across the organization.
What You’ll Do
- Develop and execute a UX research strategy tailored to the needs of a smaller, fast-moving team
- Define and drive the long-term vision and roadmap for UX research.
- Collaborate with cross-functional leaders and stakeholders to align research goals with business objectives.
- Coordinate multiple research assignments against an executional roadmap, including managing timelines and ensuring user insights are gained and shared to support the program’s different lines of effort.
- Serve as customer advocate by researching and mapping customer needs and use cases throughout a customer journey.
- Become a trusted advisor and resource for team and client (e.g., propose best practices, connect research findings to other program lines of effort, etc.).
- Synthesize a range of qualitative and quantitative information to formulate valuable observations, translating insights into client-specific “so what’s” that drive client action and summarized through implications and opportunities.
- Identify knowledge gaps and proactively drive research to fill them.
- Ensure research findings are actionable, compelling, and widely communicated.
Who You Are
- A US Citizen and possess a Secret Security Clearance (or be eligible to obtain one).
- 12+ years of experience in market research with substantial experience in using research for measurement or improving user experiences.
- Ability to manage multiple projects and requests simultaneously; detail-oriented with excellent follow-up, organization, and time management skills.
- Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines.
- Demonstrates analytical thinking and how to use quantitative research to improve user experience and business decision-making.
- Proven ability to translate findings into actionable recommendations that solve a client’s needs.
- Ability to determine the clear, cohesive “story” in data and present the findings to the client and team.
- Good communication, organization, and team interaction skills.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
Who We Are
Ibis Public Sector, formerly known as Isobar Public Sector, is a trusted digital navigator delivering customer-centric solutions to the US Government, Public Sector, and Educational Institutions. We utilize human-centered design, emerging technology, and data-driven transformation to formulate digital solutions to deliver on our client’s modernization goals and improve mission performance.
We put our people first, above all else. We lead authentically and believe investing in our people is the key to our success. In doing so, we enable purposeful collaboration with our people, stakeholders, and clients, successfully striving for dynamic growth and intentional progress.
Here are some of the benefits that accompany full-time employment at Ibis Public Sector:
- We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
- Participation in the firm’s Benefits Program. This Program includes medical, dental, vision, life, group voluntary benefits, individual voluntary benefits, short-term disability, flexible spending accounts and parental leave benefits.
- Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, company-covered Life Insurance, access to group legal services, identify theft protection through LifeKeys services, etc.
- After three months of service, you can join the company's 401(k) plan. The company contributes 3% of your salary even if you don't contribute. The company additionally matches your savings dollar for dollar up to 1% of your pay, giving you a total of 5% when you contribute 1%. You must contribute at least 1% to get the additional 1% match from the company.
The anticipated salary range for this position is $170,000.00-$190,000.00. Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.
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